We are SquareTrade Certified!

This page contains all of our ordering and shipment policies. It also contains a link to our new online order form!

Use this convenient set of clicking points to get around:

• Product Prices
• Discounts
• Upgrades
• Shipping and Handling
• Terms
• Secure Online Ordering

Product Prices

Our regular product prices are shown on our secure ordering page.  Click here to see our regular product prices .

All prices are in U.S. Dollars.

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Discounts

If you are buying The Breeder's Standard™, Groomer's Helper™, The Cattery's Standard™, or Equestrian's Standard™, you will receive a $20.00 discount if you own any commercially-sold competing package. You will be asked for a serial number, or to mail in a photocopy of the first disk or title page of the program's manual. If you do not ask for a discount at the time of purchase, you cannot ask for it afterwards. This offer applies to new customers only.

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Upgrades

Upgrade pricing is shown at our secure ordering site.  Click here to see upgrade prices at this time .

When we sell an upgrade, it is fully installable.  You do not need to install previous versions or upgrades to install the latest software.

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Shipping and Handling Costs

USA: Normal Shipping and handling is a flat $12.75 to any point in the United States. This buys you US Postal Media Mail service, or our choice of other carrier.
Post Office Boxes: We discourage the use of Post Office Boxes. We charge $12.75 to ship by Media Mail to a Post Office Box, and reserve the right to refuse to serve Post Office Box addresses unless the address matches the billing address on the credit card.
Freight Billed to Customer:  We're sorry, but we will not bill your shipping account and waive S&H charges.  This makes it impossible for us to recover on a lost or damaged shipment, but we're still liable to replace it.

Canada: Until we hire a new representative for Canada, please route all Canadian orders to us in the USA at 815-806-2130, press 1 for sales. You may also order from our secure ordering site online for instant delivery.

Australia, New Zealand, Japan, Singapore, Phillipines, South Korea:   Until we have a new affiliate in the Pacific Rim, please route all orders to us in the USA at 1-815-806-2130 press 1 for Sales. You may also order from our secure ordering site online with instant delivery. Europe:  We are searching for a new Europe Affiliate. Until we have one, please order directly at +1 815 806 2130 press 1 for sales, or use our secure online ordering site to order with instant delivery.

Foreign: Shipping and handling to other countries is US$30.00 for International Media Mail service. We reserve the right to refuse service to countries where copyright protections are not strictly enforced. Right now, that means that we will not ship to Taiwan, the People's Republic of China or Russia, nor will we ship to any party who buys on behalf of a party living in those countries.

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Terms

All orders are prepaid. You may use Credit card, check, or money order. We are sorry but COD service has been terminated because of numerous instances of fraud.

Credit Card: We accept American Express,Visa, MasterCard and Discover® (and all other Novus® cards). We do not impose any surcharges for credit card use.

Check: You may prepay by check. We happily accept your personal or company check. There are no surcharges for personal check use. All personal and company checks are verified through TeleCheck. We ship upon verification of your check. Substantial fees as permitted by law apply to returned checks. These fees vary from state to state. We shall refuse any check which TeleCheck refuses to approve.

Money Order or Cashier's Check: We ship upon receipt of money orders or cashier's checks, no surcharges apply.

C.O.D.: We no longer offer C.O.D. services.

Prepaid orders may be sent by mail to:

You may also call our toll-free number:
800-746-9364
(People without 800 access dial 815-806-2130 and Press 1)

FAX: 815-806-2134

We are open 8:30AM-5PM Central Time, Monday through Friday, and will be happy to take your order for any product by credit card. When you order, please say you heard about us on our Web Page.